Customer Support
Return Policy
This page explains how return requests are handled at MediHub. We aim to keep the process fair, clear, and practical for every order.
Before you request a return
Please check the item, packaging, and invoice details once your order arrives. If there is a problem, contact support promptly so we can review the case and guide you through the next steps.
01Return eligibility
Returns are typically considered for items that are damaged, expired, incorrectly delivered, or otherwise not in the condition expected at the time of delivery.
02Request window
Please contact us as soon as possible after receiving your order. The quicker we review the issue, the easier it is to verify the product and provide support.
03Non-returnable items
Some items may not be eligible for return due to safety, hygiene, regulatory, or packaging reasons. This may include opened, consumed, or specially handled products.
04Refund handling
Approved refunds may be issued to the original payment method or through another agreed support process. Processing time can vary depending on the payment channel and review status.
05Replacement support
When a replacement is more appropriate than a refund, we may offer a suitable alternative based on stock availability and the nature of the issue.
06How to start
To begin a return review, share your order details, a short description of the issue, and any helpful photos so our team can assess the request quickly.
Important notes
- • Return approval depends on product condition, order history, and supporting evidence.
- • Shipping or handling fees may not always be refundable.
- • For safety reasons, certain product categories may have stricter return rules.
07Need help?
Contact support with your order number and issue details. We will review the case and let you know whether a return, replacement, or refund is the best next step.